Complaints Procedure

Greenspace (UK) Ltd

If you have a complaint, we want to know as soon as possible to help us put things right promptly. Just contact our Customer Services Team with your details and a description of your problem. We are here for you Monday to Friday from 9.00am-5.30pm.

Call us:                  08000803202

Email us:               info@gogreenspace.co.uk

Write to us:           Unit 8 Crow Arch Lane Industrial Estate, Crow Arch Lane, Ringwood BH24 1PD

However, you contact us, we will:

  • Let you know we have received your query
  • Provide you with details of who is responsible for investigating along with their contact details
  • Acknowledge your complaint within five working days
  • Do everything we can to resolve your concerns as quickly as possible
  • Do what we can to attend within fourteen days if a visit to your property is needed, if not we will keep you informed
  • Keep you regularly informed of progress throughout
  • Provide a final response within eight weeks or explain why this isn’t possible
Financial Services Complaints Procedure

All financial services complaints will be investigated and overseen by our Compliance Department.

The Compliance Department will:

  • Acknowledge your complaint within five working days
  • Tell you who is investigating the matters raised and provide you with their contact details
  • Carry out a thorough and impartial investigation into your complaint
  • Do everything we can to resolve things as quickly as possible
  • Provide a written response within 8 weeks of receiving your complaint, informing you of the results of our investigation or explain why we are unable to resolve your complaint

If you are not satisfied with the outcome of our investigation you may be entitled to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service

The Financial Ombudsman Service exists to help resolve certain complaints when we have not been able to resolve your complaint to your satisfaction. The scheme is entirely free to use.

You should contact the Financial Ombudsman Service within 6 months from the date of our written response. They will also look into your complaint if we have not provided you with a written response within 8 weeks of receiving your complaint.

You can contact the Financial Ombudsman Service:

In writing:

Exchange Tower, Harbour Exchange, London E14 9SR

By telephone:  0800 023 4567

By email:  complaint.info@financial-ombudsman.org.uk

Website:  www.financial-ombudsman.org.uk