The Government are actively encouraging construction work to continue – and this applies to our surveys, installations, service calls and quality checks. We are continuing to book all of these as we have been before. Any representative of Green Space UK entering your conservatory will take all necessary social distancing precautions including wearing a mask, remaining at least 2m from yourself, sanitising hands before entering and cleaning the work area before and after the work is carried out. All of our survey, installation and service staff take part in daily temperature checking and this is logged and recorded by their managers on a daily basis. Any staff showing any symptoms of COVID-19 will not be allowed to return to work until they have had a negative COVID-19 test result and have followed all of the necessary isolation guidelines. All staff and representatives have read and signed our COVID-19 risk assessment.
During your appointment please refrain from entering the conservatory, and do not offer refreshments to our staff (as much as they love tea and biscuits, they will have their own refreshments throughout the day!). This is to avoid any unnecessary contact. Our staff have been advised not to use your toilet facilities whilst working.
If possible, please arrange for external access to the conservatory on the day so that we do not need to enter the main home, and keep the conservatory well ventilated with windows open before and after the appointment.
For customers with upcoming appointments, if you, a person in your household or a person you have been in contact with has COVID-19, or has any symptoms of COVID-19, please inform us as soon as you can so that we can rearrange any appointments that you have booked.
Our office and support staff are still working hard to progress your orders as quickly as they possibly can. Due to social distancing in the office, new work from home procedures and potential staff isolation incidents – there may be instances where your order is slightly delayed, and we appreciate your patience in these cases. Unforeseen delays with our suppliers may also delay your order slightly – in these instances we will endeavour to keep you informed and progress your order to completion as soon as possible.
Due to a reduction in staff working in the office (to adhere to social distancing guidelines), our telephone lines are currently being manned by an external call handling company. They will take a message and pass it over to the relevant staff member to deal with your enquiry. We will respond to your enquiry as quickly as we can.
The best method of reaching us is via email, which will ensure a written record of your enquiry is made in order for us to best respond in the best manner. You can email us at email@example.com