If you would like a digital copy of our Terms and Conditions - please contact us on info@gogreenspace.co.uk to be sent the most recent version. If you are a customer, your particular Terms and Conditions can be found on the back of your order form.
Contract and order details
1. It is the intention of Greenspace (UK) Ltd. (there in after referred to as The Company) that all terms of the contract between the Customer and The Company are contained in this document and specifications (if any) provided to the Customer. If the Customer requires any changes they should ask for these to be put in writing by the Managing Director. This should avoid any problem surrounding what the Company and the Customer are expected to do. The Customer should write to Greenspace (UK) Ltd, Unit 8, Crow Arch Lane Ind. Est, Crow Arch Lane, Ringwood, Hampshire, England, BH24 1PD. This contract is between the Customer and Greenspace (UK) Ltd (The Company). You are responsible for ensuring that any information that you give to us is accurate, so please check the goods and services detailed overleaf carefully before signing this agreement, in particular check that the order value and details of the order are both accurate.This contract contains the final and entire agreement and understanding between the Parties and is the complete and exclusive statement of it’s terms. This contract supersedes all prior agreement and understandings, whether oral or written, in connection therewith. Each party acknowledges that in entering into this contract it does not rely on any statement, representation, or warranty other than those expressly set out in this contract.
Price and Payment
2. The price we will charge you for the goods and services will normally be as stated overleaf. In some circumstances we will need to increase that price, for example where the Survey Report reveals more work than anticipated or unforeseen problems. In these circumstances, we will tell you what the cost of the extra work will be and you can then choose to continue with the contract or cancel it without penalty. If you do not agree to meet the extra costs then we also have the right to cancel it without penalty. If we are able to continue with the additional work, at the original contract price, but you no longer wish to continue with the order, then please refer to the Cancellation section below. If the problems revealed by the survey are so serious that we deem that we cannot comply with our obligations to you, we can without penalty cancel the contract and your deposit will be refunded.
3(a) The total price payable under this agreement becomes due immediately following installation of the goods: this will be affected by one of the following methods. You can pay using a Debit Card, Credit Card, Instant Bank Transfer or Direct Debit. We do not accept cheques. If you wish to pay by Bank Transfer, our NatWest account number is 40010899, sort code 54-30-03 (please use your agreement number as reference. When paying the outstanding balance by Bank Transfer, the transaction must also take place on the day of installation. If you have purchased the goods (or part of the goods) under a finance agreement arranged with our knowledge and assistance, by signing a satisfaction note you will allow us to collect payment from the finance company. For all finance settlements a written complaints procedure is available upon request. Ownership of the goods supplied will not pass to you, and Guarantees will not become effective, until we have been paid in full for all amounts due to us by any of the above methods. PLEASE NOTE, WE DO NOT ACCEPT CASH ABOVE 15,000 EUROS (ANY CURRENCY EQUIVALENT EXCHANGE RATE) IN ORDER TO COMPLY WITH MONEY LAUNDERING REGULATIONS. NO RECEIPT WILL BE ISSUED UNLESS A WRITTEN REQUEST IS RECEIVED OR UNLESS ISSUED BY OUR INSTALLERS. (AT YOUR REQUEST). (b) If any items installed are incomplete or require additional attention, we will authorise you to withhold a maximum of 10% of the total contract price, until such time that those identified works are completed by us. These payments can only be withheld if agreed in advance by the company. If you withhold more than this value or delay payment of any sums outstanding then we will apply interest to the outstanding balance at 5% above Barclays Bank base rate, accrued daily. (c) Should we fail to receive payment as per Clauses 3(a) and 3(b) above then we reserve the right to revoke any discounts provided to you at the time of sale and you will be liable for the full undiscounted purchase price. (d) Once all works have been completed then any remaining balance becomes immediately payable. Failure, or a delay making payment on completion, will result in a £350 + VAT surcharge.
Additional Credit Application Information and Authority
4(a). If your application to our preferred lending source is rejected, in signing this agreement you authorise us to pass your information to another lender of our choice (without further reference to you) in an effort to obtain the offer of a loan on your behalf. You understand this may mean that the second lender will register a search on your credit file held with credit reference agencies. If this second loan application is approved we will contact you to explain the differences(if any) from the first loan and to complete the correct loan contract for the second lender. (b) If you intend to pay for the goods and services by entering into a finance agreement with a finance company recommended by us, if the finance company(s) refuse to lend you the money and we are unable to arrange a loan, this Agreement is cancelled from the outset and any money you have paid to this company will be returned to you in full.
Deposits and Stage Payments
5(a) A deposit as set out overleaf is payable by you, the Customer, upon entering the contract. We, the Company will hold this deposit on trust for your benefit in a designated client account along with other customer’s deposits.
We are entitled to use your deposit at any time tow3ards the manufacture of your bespoke panels and other materials specific to the installation of your order. You acknowledge that once your deposit is transferred out of the designated account to be used by the Company in respect of your order, it is no longer held on trust for your benefit, and is Company money which the Company will administer in respect of your order and is not refundable to you in the event that you should terminate the Contract for Whatever reason. (b) In circumstances where you are required to make a stage payment, which, if applicable, is set out overleaf, this will be held and managed by the Company in the same way as a deposit as set out in clause 5(a) of this Contract.
Cancellation
6. You may cancel this contract if you want to, however, you may incur costs if the contract is cancelled by you other than in accordance with Clause 2 and Clause 4 above. or Clause: Products such as Thermotec which are made to measure and made to your specific requirements are exempt from the right to cancel under the Consumer Contracts (Information,Cancellation and Additional Charges) Regulations 2013, hence there is no cancellation period.
6 (a) If you wish to cancel your order (other than in accordance with Clause 2 above because of a price change after survey or in accordance with Clause 4) or as a result of not complying with your obligations in Clause 7 below we may apply a charge to cover costs we have incurred at the time of cancellation. For guidance purposes only, if:- You cancel the contract prior to technical survey, costs will be 12% of the full contract value. You cancel the contract after survey and we have not commenced manufacture of your products or ordered any components. Our cumulative costs will be 20% of the value of the contract. These costs cover marketing, sales, administration and surveying costs. We have commenced the production of your products, the cumulative cost incurred by us will be 75% of the contract value. The goods have been installed. Costs will be 100% of the contract value. We incur costs in removing instaled goods, you agree these costs are 100% recoverable.
Client Obligations
7. Whilst we endeavour to fulfil our obligations under this contract to the best of our abilities, we do require that you endeavour to perform certain duties in order for us to be able to perform ours. As such, we expect you to: (a) Provide continuing instruction; (b) Maintain reasonable contact with ourselves; and permissions from the owner/freeholder of the property. (c) Allow reasonable access to your property when a survey and/or works (d) If any of the requirements in Clause 7(a),(b) or (c) above are not penalty cancel the uncompleted work covered by this agreement by service of a written notice to that effect. are required. reasonably met for a period greater than 6 months from the date of order and/ or last contact then the contract will be cancelled and will proceed customer’s deposits. under the terms of Clause 6a above.
Survey
8. Head Office will contact you to arrange a mutually convenient appointment for your technical survey, reasonable notice will be given. The Survey Report is an important document and you are asked to carefully check that it meets your requirements. The design, alignment of rafters, appearance of top caps, end caps or finials and any other materials or parts, such as tie bars, guttering, may need to be added or altered in order to accommodate the insulated panels. This may affect the future location of existing fixtures and fittings, such as light, fans, etc. The following day, after you have received the Survey Report, we will then start to manufacture the goods specifically for you. As stated in our survey documents, you have one day in which to notify us if you believe that any changes to the survey are required.
Obtaining Planning Permission (Permissions)
9. Whilst in the majority of residential homes the replacement panels would be classed as permitted development under Schedule 2, Part 1, Class C of the Town and County Planning (General Permitted Development (England) Order 2015 (as amended), it is your responsibility to obtain the relevant approval where required, especially for listed buildings, buildings in conservation areas or where permitted development rights have been removed. Thermotec panel installations can be approved through our LABC partners, therefore Building Regulations can be applied for on your behalf providing you have a thermal break, no fixed source of heating in the conservatory and a completion certificate provided by Greenspace (UK) Ltd. If you do not have a thermal break in place, you are responsible for either having this installed prior to us carrying out the works or obtain necessary building control approval yourself (This also applies to disconnected fixed heating). We cannot be held responsible for delays caused by third parties, such as local councils. Payments due to the company cannot be withheld due to building control certification. If you are a tenant/ leaseholder, you will be responsible for obtaining any required permissions from the owner/freeholder of the property.
Installation
10. We will use our best endeavours to install the goods during the timescale stated on this Agreement or otherwise agreed with you, but we cannot be responsible if there is a delay due to matters beyond our reasonable control.
11. We will endeavour to install your goods within eighteen weeks of signing this agreement, unless you have specifically requested a fitting date of over eighteen weeks, from the date of signing this agreement and we have agreed to this. In the event we have not installed your goods within the specified time you may serve notice on us in writing, requiring that the works be completed within such a reasonably period as you specify. If the work is not completed within such a notice period, you may without penalty cancel the uncompleted work covered by this agreement by service of a written notice to that effect.
Notwithstanding the above we shall not be liable for any delay in the completion of the works which arises from causes beyond the reasonable control of this company, such as weather conditions, pandemics, Brexit, supply chain issues, product availability, human errors, manufacturing errors or where a customer has acted to prevent completion of the works etc.
12.(a) You are responsible for removing and reinstating all curtains, pelmets, blinds, ornaments, structures, articles of furniture, electrical equipment, heaters, appliances and carpets on or adjacent to the areas where we are to install goods. If you request that we remove blinds, we cannot be liable for any damage to the items removed or making good after the removal of those items. We cannot be liable for or any other items moved on your behalf or for any items left in the conservatory. (b) If required, you are responsible for the isolation of any electrical wiring or equipment prior to installation commencing. (c) If a woodburning stove, gas flue or similar is required to pass through a Thermotec panel, you are responsible to arrange for a certified engineer to complete and sign off that part of the installation. (d) You must provide adequate access to the premises and any facilities that we may reasonably need (such as electricity) in order to facilitate the installation. The company will not be liable for any delay in providing its services, where this is caused by the customers failure to comply with this requirement.
13. While we will take great care to cause minimum disruption to your home, it is inevitable that during installation, there may be some localised damage to internal and external building fabric (e.g. walls, tiles, flooring, lawns, flowerbeds, furniture, windows, doors, lights, wall paper or plaster etc) and decoration at your home. Unfortunately, we cannot be held responsible for this damage and the company is not liable for any redecoration, repair or replacement as required.
Materials and Service Warranty
14(a). We always endeavour to provide best quality materials and service. If within ten years of installation you notify us in writing of a defect with the Thermotec panels, we will replace or repair any defective part at our expense. The Thermotec panels restrict the flow of heat in and out of the conservatory roof. We cannot comment on, nor guarantee, the thermal efficieny or performance of any other part of your exisiting conservatory or home (including, but not limited to your existing conservatory frame, roof, windows, doors, floors or walls). Neither can we measure or predict any change in light or noise levels in your conservatory or adjoining rooms.
This guarantee does not extend to:
(b) The maintenance of timber, plastic or aluminium products
(c) Minor blemishes and scratches in powder coated and painted products and refers to the quality standard for powder coated surfaces as described in clause 4.5.2 of BSEN 122061:2004
(d) Paint and varnish coatings of timber, plastics, aluminium and aluminium alloys for architectural purposes.
(e) The Company does not warrant that the installation or its products will eliminate condensation or noise problems and the Company cannot accept responsibility for prevention of condensation or noise.
(f) Breakage or damage occurring after installation.
(g) Leaks or damage caused by leaks, (existing or post install).
(h) Damage due to misuse, neglect, or from causes beyond our control (for example, fire, flooding, civil disturbance, criminal damage or acts of war).
(i) Specialist items installed by the company, for example, electric ventilators, heaters, heating systems, lighting, blinds, glazed units, polycarbonate units, frames, gaskets, renewable energy products and other ancillary items etc., where the manufacturers warranties will apply.
(j) The performances of energy conservation, insulation, heating, cooling and renewable energy systems are impossible to predict with certainty, due to the variability in the amount of solar radiation, ambient weather conditions and different energy usage etc from location to location and from year to year. All figures are estimates, based on predicted figures or existing customers data and are given as guidance only. They should not be considered as a guarantee of performance. Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods. For further Information about your statutory rights, contact your local aurthority Trading Standards department or Citizens Advice Bureau.
This document is your 10-Year thermotec panel and 2-Year workmanship guarantee and must be kept in a safe place
15(a) This Guarantee comes into effect on the day of installation providing all monies have been received in full. (b) If you wish to transfer this warranty to a new purchaser of your home, we are content to do this subject to the goods having been kept in good condition and accordingly we reserve the right to inspect any installation prior to agreeing or declining transfer for a fee of £100 plus VAT. You will then be required to pay the transfer fee in the sum of £350.00 plus VAT. (c) Alternatively, if you are an incoming homeowner and the transfer of the warranty has not been affected, you will be required to pay the inspection fee of £100 plus VAT. The company reserves the right to decline the transfer of the warranty. However, upon satisfactory inspection you will be required to pay a fee in the sum of £350.00 plus VAT to receive the benefits under the remaining period of the warranty. The fee is charged as an administration transfer fee. (e) Once outside of the 2 year workmanship guarantee, the call out charge is £150 plus VAT, subject to annual review. Any changes to charges in this regard will be notified to you.
Data Protection
We will use your personal data so that we can process your order and fulfil our obligations to you under this agreement, and consequently we may pass your details to our agents and sub-contractors in our role as data controller. In order to protect your interests, we require all customers to verify their identity when dealing with us so we may ask you to provide the contract number or other unique information before we discuss your order with you. We may carry out enquiries about you with the licensed credit reference agency before we proceed with your order. You agree that we may make such enquiries as are necessary in relation to this agreement or any future agreement you enter into with us. A full copy of our Privacy Policy can be found on our website, www.greenspaceconservatories.co.uk/privacy-policy
Complaints Handling Procedure
17.(a) Complaints Handling Procedure: You agree to notify us and to give reasonable opportunity to remedy any complaint you may have. We will give you details of our complaints procedure. (b) In relation to unresolved financial complaints, the Financial Ombudsman Service may provide some assistance, please refer to their website at www.financial-ombudsman.org.uk for further information.
Miscellaneous
18. Please note that for quality and training purposes, calls to the company may be recorded.
19. If you break this Agreement and we do not take action against you in connection with that breach at the time, this does not prevent us from taking action against you in the future for breach of this agreement.
20. If any one or part of these terms and conditions is held to be unenforceable, this will not affect the validity of the remaining terms and conditions.
21. Neither the company nor its employees or agents will be liable for structural defects, or obsolete materials at the time of commencement of the installation and / or which become evident during the installation.
22. When the company installs Thermotec panels into an existing conservatory the company will endeavour to seal any existing leaks which are identified overleaf or evidenced at the time of installation. The Company will not guarantee to stop any existing leaks nor guarantee in any way, any structure or part thereof.
23. The company will always endeavour to resolve any issues you have encountered as a customer. However, at no point will the company provide any monetary compensation.
24. Whilst we will take measures to mitigate any risk, neither you, the company, nor its employees or agents will be liable in the event of the spread of an infectious disease e.g. COVID-19.
If you would like to contact us regarding the information above, you can contact us via our contact form.
Unit 8, Crow Arch Lane Industrial Estate, Ringwood, Hampshire, BH24 1PD